Welcome
This is confirmation that you are now a registered patient at The Wellington Practice. Your registered GP is Dr Sangeeta Rathor. Please find further information about our services and how to access them here: https://bit.ly/3AMdkkH For latest news, follow us on Facebook: facebook.com/WellingtonGPPractice
As a new patient we would like to offer you the opportunity to register for the NHS app https://bit.ly/3ZDzgsNThis will allow you to view your record, order medications and receive text and messages. The link will give more information.
As a new patient, if you had repeat medication with your previous surgery and will soon need a new prescription please complete a KLINIK (using the link below) to detail all the medication and when needed. https://access.klinik.co.uk/contact/wellington-practice/
New Patient Health check
As a newly registered patient we would like you to provide us with a height, weight and blood pressure reading. If you do not have a blood pressure machine at home you can use our blood pressure machine which we have on our reception desk.
As a registered patient of the Wellington Practice, we would like to provide you with some useful information about the services we offer.
Our Facebook page link is: https://www.facebook.com/WellingtonGPPractice
Or scan the QR code below:
Opening Times
| Monday: | 8.00am – 6:30pm |
| Tuesday: | 8.00am – 6:30pm |
| Wednesday: | 8.00am – 6:30pm |
| Thursday: | 8.00am – 6:30pm |
| Friday: | 8.00am – 6:30pm |
| One Saturday a month: | 10:00am – 12:30pm |
When we are closed
GP surgeries provide NHS medical cover 24/7 and when our surgery is closed we ask you to call 111, free from any landline and most mobiles. A call handler will assess your needs and advise you what to do. In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.
Appointments
Appointments can be made in person or by telephoning 01252 229840 during surgery hours. To book an appointment with a GP, you will be offered either an urgent appointment which are only bookable on the day or a routine appointment which will be in advance.
Our Patient Services Team will always ask what your query is regarding to ensure the appointments available are given for appropriate reasons and with the most appropriate clinician. Our highly trained team comprises of the following clinicians, in addition to our GPs; Practice Nurse, Diabetes/COPD Nurse, Physiotherapist, Clinical Pharmacist & Healthcare Assistant.
If there are no further appointments available, you will be asked to complete an online ‘Klinik’ consultation, this is an online form to detail your symptoms or query, it is sent directly to us and our team will respond within 2-5 working days, although usually same day. Often, this is the most efficient way to get through to the practice and means patients without the technical ability to complete this can still access us through our phone lines.
It is important you cancel any appointment you can no longer attend, you can do this via phone, replying to a text reminder or send us an email to frimleyicb.wellington.practice@nhs.net
Online Access
You will automatically be given online access, this will be emailed to you to the email address provided to us. If you did not provide us with an email address, please contact us to request these details.
The access level for all patients is limited, you will be required to show photo ID to complete the registration for full access. This is detailed in the registration pack you completed & returned to us. Please email us frimleyicb.wellington.practice@nhs.net if you have any queries regarding this.
Annual Reviews for Long Term Conditions
All patients with long term conditions e.g COPD or Diabetes will be invited for an annual review, in addition to any routine appointments you may require throughout the year. The invitation will be sent around the time of your month of birth and we will try and see you in as few appointments as possible for your convenience.
Non NHS Examinations
The NHS does not cover non-medical services such as insurance medicals, medicals for
HGV licenses, fitness to undertake sports or diets etc. We are happy to provide these
services – there is, however, a fee payable in accordance with British Medical Association
guidelines. A list of fees can be here.
If you require something that’s not listed, please check with us.
Vaccinations
We offer regular clinics for all childhood immunisations, and we coincide the 8 week baby vaccines with the 6-8 week postnatal mum check with a GP.
For travel vaccinations, please follow the instructions here.
Home Visits
If a home visit is requested, a paramedic practitioner m ay be sent in place of a GP. They liaise fully with the practice and this enables us to give you the best, most efficient care possible.
There is a lot more information available about our services on our website and follow us on Facebook for our latest news
OUR MISSION STATEMENT
Our Practice Priority Summary Statement is to:
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- Reaching out to our community is at the heart of delivering safe and effective patient care
- Strive to provide high quality, effective healthcare to our patients in a safe and caring environment
Our Values
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- Encourage development and promotion of excellence through evidence-based medicine in a general practice environment
- To be safe and effective
- To provide a stable staff base to promote continuity of care for our patients
- Promote the wellbeing of the entire practice
- Work in a collaborative way with patients and our partners in healthcare
To do this we undertake to:
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- Treat you with respect and courtesy at all times
- Provide you with advice and treatment in a timely manner
- Help you make decisions about your health by treating you with respect
- Discuss available treatments and refer you on to other experts where necessary
- Act as your advocate and guide through health care services
- Maintain confidentiality in what we discuss and the records we keep on your behalf
- Keep up to date with developments in health care by continuing to learn